Refund policy

At Obyesha Jewels, we strive to ensure that you love every piece you purchase. If for any reason you are not satisfied, we’re here to help.

🔄 Return Policy

We accept returns under the following conditions:

  • Returns must be requested within 5 days of delivery
  • The product must be unused, unworn, and in original packaging
  • All tags, boxes, and accessories must be intact

Non-returnable items:

  • Used or damaged products
  • Items returned without original packaging
  • Clearance or sale items (if applicable)

📦 Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Share clear photos or videos as proof
  • We will arrange a replacement or refund at no extra cost

💸 Refund Policy

Once your return is received and inspected:

  • Refunds are processed within 5–7 business days
  • Refund will be issued to:
    • Original payment method (for prepaid orders)
    • Bank transfer (for Cash on Delivery orders)

🔁 Replacement Policy

We offer replacements for:

  • Defective or damaged products
  • Incorrect items delivered

Replacement will be shipped after verification.

🚚 Return Shipping

  • In case of defective/wrong product → Free return pickup
  • In case of customer-initiated returns → Shipping charges may apply

❌ Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • Once shipped, orders cannot be cancelled

📞 How to Request a Return

To initiate a return or replacement:

📩 Email: 
📞 WhatsApp: 

Please include:

  • Order ID
  • Reason for return
  • Product images (if applicable)

💛 Our Commitment

We are dedicated to providing you with high-quality jewelry and a smooth shopping experience. Your satisfaction is our priority.